COVID-19 (Corona Virus)
6th May 2020
A Plan of Action for Reopening the Treatment Centre after COVID-19
As we start preparing to reopen our beauty and holistic health business, there is a clear need to implement the highest levels of heath and safety and to make considerations on treating clients, while protecting them, and protecting ourselves - and therefore our families (and our staff).
This is the first phase of reopening of businesses after forced closure from governments as a response to COVID-19, and how successful the reopening of our businesses is, in relation to cross infection, will depend on the hygiene, respect and cooperation from all therapists and clients, to open with caution and sensibility.
As the first division of businesses allowed to reopen, the results of our opening and the ways we respond to opening will demonstrate whether cases of the virus will start to increase again, or whether cases will stay stable and therefore whether the government can start allowing the opening of more businesses.
If cases increase we will likely be forced to close again!
Therefore the cooperation of all therapists and our clients is of upmost necessity, and lack of cooperation will result firstly in refusal of treatment of those clients not willing to adhere to our opening regulations, or refusal of therapists to use the centre for treatments. Ultimately this could lead to the permanent closure of this business, in the way it is currently run.
Initial re-starting of the business:
Only one client is allowed in the centre with a therapist at a time.
Unless treating a minor, where the parent is legally obliged to be present, and then one parent or legal guardian may be present in the treatment room with the minor.
OR An exception may also be made if the client is disabled and unable to attend alone, that their carer may attend to help and supervise.
All clients, parents and carers need to abide by our regulations of reopening, or entry to the centre will be refused.
Reception will be closed and is NOT to be used except for access:
No stalling in reception, sitting in reception or touching products is not allowed.
Clients and therapists must simply walk through reception directly to their treatment room.
If you need products, please ask the therapist and if they can help, they will.
Every working morning therapists will be asked to call their clients of that day to check if their clients, or anyone they are living with, or their loved ones, have had any COVID symptoms. Symptoms include:
Fever – feel hot to touch on back or chest
A New Continuous cough – coughing for a lot more than 1 hour, or 3 or more episodes of coughing in 24 hours (if you usually cough, it maybe worse than usual) (From NHS.co.uk)
While we are allowed 1 client at a time in the centre clients will be asked to wait in their cars in the car park
Clients then text the therapist on the number they get called on in the morning to let the therapist know when they are there.
The therapist will go and stand near the car park if they don’t hear from the client, in-case there are any unsuspected phone issues.
Otherwise wait in your car until the therapist texts you to come in.
The therapist will then have the door open to let the client in, and will spray the clients hands with surgical spirit and water mix on entry to the premises.
If wearing washable gloves spray the gloves.
If waiting outside the centre, please remember to respect the 2 meters distance and don’t be shy to politely remind another person of the 2 meter distancing.
Please allow older clients, or clients in any type of pain or disability, to use the bench as a priority.
Product Sales for Therapists and Clients:
We will arrange a time and date to pick up the products either when the customer is in for a treatment or on a Wednesday is best.
Write the products purchased one an Order form (in reception next to the phone) ensure to include the:
product code, description and price.
The total and that it has been paid
The clients information especially if they would like a Fact
Wednesday collection is best (the receptionist will be working one day a week)
10 – 13.30 & 14.30 – 18.00
Reception will be closed, but the window at the front will be opened for each client to make their product purchases.
To maintain social distancing of 2 meters the receptionist and client will stand a little back from the window and never lean in or out of the window, when discussing the sale.
Products will be placed on the bench at the front, with a tray for the money.
The reception will then close the window.
The client will then take the products and leave the money.
The reception will then open the window and take the money and confirm it is correct, or give change.
When giving change, reception will put the change on the tray and close the window.
The client will check the change and when happy with change and products the client will leave.
Masks & Gloves:
Clients will be asked to attend appointments wearing masks and gloves.
Clients should bring their own clean/fresh masks and gloves. (If they arrive and have forgotten masks and gloves, we will provide them but we do not have supplies for all clients.)
Masks, ideally, should be cloth and washable.
If a client or therapist forgets, or runs out of, gloves or masks, we will have a small stock available. A small charge of 10 Cents will be charged for a pair of gloves and 5 Cents for a mask. But clients should bring their own.
It saves waste, money, and the pollutant effects of manufacture, if people make their own home made washable masks, and bring washable gloves, and take serious responsibility to clean them with soap and clean water daily, and hang out to dry in warmth/heat. Replace with fresh gloves and masks, throughout the day, where appropriate.